At KINDRZ,
your satisfaction is our top priority. We want you to love every item you purchase from us! If for any reason you are not completely happy with your order, we’re here to help.
Returns
You can request a return within 14 days of receiving your order.
Items must be unused, unwashed, and in their original packaging with all tags attached.
To start a return, please contact our support team at support@kindrz.com with your order number and reason for return.
Once your request is approved, we’ll provide you with the return shipping details.
Refunds
After receiving and inspecting the returned item, we’ll notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that shipping fees are non-refundable.
Exchanges
You can exchange an item for a different size or color (if available).
Exchanges follow the same process as returns.
Non-Returnable Items
For hygiene reasons, certain items such as socks, underwear, or accessories cannot be returned or exchanged unless defective.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll replace or refund your item immediately.
Need Help?
If you have any questions about our refund or return policy, please reach out to our customer care team at support@kindrz.com — we’re always happy to assist you.
